Q. Is a long-term contract required for service?
Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.
Q. What areas do you service?
We provide cleaning services for in Kingston, St. Andrew and Suburbs and surrounding areas including St. Catherine and many more.
Q. What is included in your cleaning service?
We clean bathrooms, kitchens, living rooms, balconies, bedrooms, refrigerators, windows, kitchen stoves and all areas of your home, office, store, apartment or condo.
Q. Do you provide the cleaning supplies?
Yes. We furnish everything needed to clean your home free of charge.
Q. What should I expect on my first appointment?
We will arrive at your location and will be equipped with all the cleaning supplies and equipment needed to thoroughly clean. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
Q. Do I need to do anything before you arrive?
The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.
Q. Will I have the same cleaning person each visit?
Yes. You will have the same cleaning professional for each visit so long as they are available. We know how important it is to have someone you know and trust cleaning your home.
Q. What will it cost to have my place cleaned?
The cost will depend on how large your place is and the amount of cleaning required. Most services start at about ฿650 per time.
Q. Do I need to be present the day of cleaning?
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be present during the process. This is up to you. Regardless of your schedule, you are certain to receive superior, safe and secure cleaning services - guaranteed!
Q. Can I skip or reschedule an appointment?
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.
Q. How will you enter my location on my scheduled days of cleaning?
We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key with the security guard at your location. 3. You can give us the code to your electronic lock. Be assured that your place is safe with our profession staff.
Q. What if I am not satisfied with my cleaning?
Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.
Q. How and when do I pay for my cleaning services?
We require payment at time of service by bank transfer, credit or debit cards.
